Primary Target Support

With everyone pinching pennies in this economic state, we all are looking for the best deal. We realize that regardless of the service provided, customers will switch providers for a few cents. While this concept is not new, it poses a troubling dilemna for real game service providers who are not just doing this as a hobby and to sacrifice service and quality for price is not a good trade off, you truly do in most cases get what you pay for. Anyone who is the cheapest cannot provide the same service as the most expensive, it's simple economics. We have however come up with an idea to provide the lowest pricing possible. When the price for a service is determined, there are many factors which make up the cost for the service including overhead, server space, bandwidth, support, etc. One of the biggest pieces that determine that price is support, so we have come up with service prices that include and those that do not include support.

Customers who can admin their own server / services, we price at rock-bottom, and offer a pay-per-incident support system. Granted, if the problem is the fault of Primary Target, that would not be considered a payable incident. We hope this system will help to keep us extremely competitive in the market while also allowing us to more importantly stay in business.

Welcome to the Customer Support Center. From this area you can submit a help desk ticket to request support from our staff, View our knowledgebase, Visit our Community forums to look for an answer to your questions.

LIVE SUPPORT Available located on the right side of our website! Check the status to visit with us live or leave a message and we will be happy to get back with you.
 

SUBMIT A TICKET
Submit a help desk trouble ticket to our service representatives. We will respond within 4 hours of your support ticket.

KNOWLEDGE BASE
Search our knowledgebase of information to find resolutions to common issues.

FORUMS
Looking to chat with other Primary Target customers? Visit our forums today and ask for help from other server admins!